Shipping policy

At odemm, we want your order to reach you safely and on time. This Shipping Policy explains our shipping methods, delivery timelines, shipping charges, and what to do if your order is delayed or has an issue.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping — Delivery through our partnered courier services.
  • Express Shipping — Available for selected locations and products, where applicable.

The available shipping options will be displayed at checkout based on your delivery address and the products in your order.

2. Order Processing Time

Orders are generally processed within 7 business days after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been processed and shipped, estimated delivery times are:

  • Standard Shipping: 14–15 business days
  • Express Shipping: 7–8 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances outside our control.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order value, product size/weight, and selected shipping method.

If free shipping is available, the applicable minimum order value or other conditions will be displayed on our website or at checkout.

The final shipping charge applicable to your order will be shown before you complete your purchase.

5. Tracking Information

Once your order has been shipped, we will provide tracking information where available.

You may receive your tracking details by email, SMS, WhatsApp, or another communication method associated with your order.

Please allow some time for the courier's tracking system to update after your shipment has been dispatched.

6. Delivery Issues and Delays

Although we work with shipping partners to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances such as:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Transportation disruptions
  • Events outside our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you.

Email: ameychougule45@gmail.com
Mobile: 8291475589
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

7. Incorrect or Incomplete Address

Please make sure your shipping address and contact information are accurate before completing your order.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping charges may apply for re-delivery, where available.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Damaged Packages

If your package appears damaged when it arrives, please take photographs of the package and the product before using or disposing of the packaging.

Contact us at ameychougule45@gmail.com as soon as possible with your order details and photographs so that we can review the issue and assist you.

9. Lost or Missing Shipments

If tracking shows that your order has been delivered but you have not received it, please contact us promptly.

We may need to contact the courier or shipping provider to investigate the shipment.

Please provide your order number and any relevant delivery information when contacting us.

10. International Shipping

International shipping: Not available

We currently ship only to locations within India that are supported at checkout.

International orders are not currently accepted.

11. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

Store: odemm
Website: odemm.in
Email: ameychougule45@gmail.com
Mobile: 8291475589
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We’re here to help make your shopping and delivery experience smooth, reliable, and stress-free.