Refund policy
At odemm, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’re here to help.
Please read the following policy before requesting a return, exchange, or refund.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective when received.
- You received the wrong product.
- The product received is significantly different from what was ordered.
- The product meets any other return conditions stated on the product page.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, tags, manuals, and other items supplied with the order.
- Have proof of purchase or a valid order number.
Products that have been used, damaged after delivery, altered, or returned without the required accessories may not be eligible for a return.
2. Return Timeframe
Return requests must be submitted within 7 days from the date you receive your order.
To request a return, contact us at:
Email: ameychougule45@gmail.com
Mobile: 8291475589
Please include your order number, product details, reason for the return, and photographs/videos where relevant.
Requests submitted after the 7-day return period may not be accepted unless required by applicable law.
3. Return Request Process
To start a return:
- Contact us at ameychougule45@gmail.com.
- Provide your order number and product details.
- Explain the reason for the return.
- Provide photographs or videos if the product is damaged, defective, or incorrect.
- Wait for our return instructions before sending the product back.
Please do not send a product back without contacting us first, as an unauthorized return may not be processed.
4. Refund Process
Once we receive the returned product, we may inspect it to determine whether it meets the applicable return conditions.
If your return is approved, we will initiate the applicable refund.
Refunds are generally processed within 10 business days after the return has been approved.
The time taken for the refunded amount to appear in your bank account, card, or payment method may depend on your payment provider or bank.
Where applicable, the refund will normally be made using the original payment method.
5. Exchanges
If you receive a damaged, defective, or incorrect product, we may offer an exchange where the product is available in stock.
If an exchange is not available, we may offer an applicable refund or another appropriate resolution.
Exchange requests should be submitted within 10 days of receiving the order.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible.
For faster assistance, please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Video evidence, where appropriate
We may ask for additional information to verify the issue.
If the product is confirmed to be damaged or defective upon delivery, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, repair where applicable, or refund.
7. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us as soon as possible at ameychougule45@gmail.com.
Please provide your order number and photographs of the product received.
After verification, we will provide appropriate instructions for returning the incorrect product and arrange an applicable replacement, exchange, or refund.
8. Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, or other applicable restrictions.
Non-returnable items may include:
- Products specifically marked "non-returnable" on the product page
- Personalized or customized products
- Products that have been used or altered
- Products damaged after delivery due to misuse or improper handling
- Items that cannot be resold for hygiene or safety reasons, where applicable
- Gift cards or other items specifically identified as non-returnable
Any product-specific return restrictions will be communicated on the relevant product page where applicable.
Nothing in this policy is intended to limit any rights you may have under applicable law.
9. Return Shipping Costs
Damaged, defective, or incorrect products
If the return is due to a product being damaged, defective, or incorrectly supplied by us, odemm will generally cover the applicable return shipping cost, subject to verification and our return instructions.
Other customer-requested returns
For returns requested for reasons other than a product defect, damage, or error on our part, any applicable return shipping charges will be communicated to you before the return is arranged.
Please contact us before shipping anything back so we can provide the correct return instructions.
10. Products Damaged After Delivery
We are not generally responsible for damage caused by misuse, accidents, improper installation, unauthorized modifications, or failure to follow product instructions after delivery.
However, if you believe the product was defective or damaged when you received it, please contact us so we can review the situation.
11. Refunds That Have Not Arrived
If your refund has been approved but you have not received it within the expected timeframe:
- Check your bank or payment account.
- Contact your payment provider or bank.
- If the refund is still missing, contact us at ameychougule45@gmail.com.
Please provide your order number and refund details so we can investigate.
12. Order Cancellation
If you want to cancel an order, please contact us as soon as possible:
Email: ameychougule45@gmail.com
Mobile: 8291475589
Cancellation requests can only be accommodated where the order has not already been processed or shipped, subject to applicable law and the specific circumstances of the order.
Once an order has been shipped, it may need to be handled under our return/refund process instead.
13. Contact Us
For any return, exchange, or refund questions, please contact us:
Store: odemm
Website: odemm.in
Email: ameychougule45@gmail.com
Mobile: 8291475589
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
We’re here to help make your experience smooth, fair, and stress-free.